Elevate your banking operations with On-The-Job enablement, powered with Confidence.

Save time, reduce costs, and minimize errors. Ensure your employees are properly enabled to harness the full potential of Fiserv products.

24

out of 100

bank associates turn over per year

bank associates turn over per year

More important now than ever

Turnover is a challenge, but without proper enablement, it becomes a crisis. Confidence's On-The-Job enablement program bridges this gap, ensuring every new associate steps in with clarity and confidence. In our dynamic banking landscape, safeguarding your operations against disruptions is not just wise—it's essential.

Resolve your problems with

  • Onboarding Employees
  • Employee Turnover
  • Regulatory Compliance
  • Inefficiency
  • Change Management
  • Employee Cross Training
  • Preserving Institutional Knowledge
On-The-Job enablement from Confidence.

The official pathway to On-The-Job product proficiency

Efficiency

Establish and optimize process performance metrics

Consistency

Ensure consistent execution of bank operating activities

Career Development

Build associate achievement
profile and expertise

Regulatory Compliance

Maintain stringent regulatory standards with a traceable audit trail

Scale

Rapidly train new associates on operations to enable growth
and expansion

Community

Join a growing network of certified Fiserv professionals from financial institutions around the globe

Make process excellence a win/win for bank
management and associates

 Badges

With Confidence's On-The-Job enablement program, every achievement is recognized. As your associates excel in bank operations, they are awarded official Confidence badges, allowing them to proudly display their mastery of financial technology to the world via LinkedIn.

Success has its perks

Achieving badges and outperforming metrics has its privileges. Confidence's On-The-Job enablement program elevates the recognition of your associates with exclusive branded attire and the versatility of Amazon gift cards.

Monitor process
efficiency in real time

Analyze the completion time of your processes by Playbook category, associate, or workspace. Make informed decisions on how to allocate individuals across your organization to drive efficiency without sacrificing consistency.

Frequently asked questions

All Playbooks reside in the Confidence Marketplace. Please reach out to your Fiserv representative to gain access to the application.

The list of Fiserv products that have Confidence Playbooks are continually being updated. Please reference fiserv.confidence.com to view the existing offering of Playbooks or engage your Fiserv account representative to determine if your specific product has Playbooks within Confidence.

Yes, you can easily convert any Playbook to a PDF directly from the Confidence Marketplace. These PDFs can then printed.

Yes, upon completing Confidence Playbooks, a digital badge will be awarded to the user. This badge can be shared on LinkedIn/Credly and other social media platforms.